Help Center

Shipping destinations:

• We ship both locally and worldwide.

Shipping times:

• Local orders take 10-15 business days to be delivered to you and we ship within 1-3 business days.
• International orders take 10-40 business days to be delivered via Economy Shipping and we ship within same 1-3 business days.
• Shipping time might vary depending on location, shipment method and other factors such as delayed logistics and customs clearings may have an impact on the delivery time. You can 'CONTACT US' or email support@supplyepic.com for specific shipping times.

Shipping cost:

• Orders over $1 will have free international economy shipping.

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards (Visa, MasterCard, American Express and Discover) & PayPal.

Note that additional exchange fee may apply if your currency is other than US dollars.

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
• Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email support@supplyepic.com with the subject 'Returns' and include your order number, name and the reason for the return.
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.
  

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 1-3 business days.

Our support team is always happy to guide you at any step!

International taxes might be applied depending on your country's taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

• The customs value is made up of:
• the price paid for the goods,
• the insurance cost,
• the shipping cost.

WHERE IS THE STORE BASED?

• Our warehouse in China and our temporary address is in United States.
  

WHERE DO YOU SHIP FROM? 

• We ship from China from different factories. So please expect your items to be shipped separately in your order.

• Orders are shipped from China via ePacket, which is a collaboration between China Post & your local postal service, it takes 10-40 days (excluding weekends & holidays) (the proof https://global.cainiao.com/detail.htm?mailNoList=LW185575646CN), but the factors such as delayed logistics and customs clearings may have an impact on the delivery time.

DO YOU ACCEPT ORDERS PLACED OUTSIDE OF THE U.S.?

• Yes, we ship items internationally
  

I HAVE RECEIVED ONLY PART OF MY SHIPMENT, WHERE ARE THE OTHER ITEMS?

• We ship from different parts of China so some items might arrive earlier than others. If you'd like to know the status of your other items, please e-mail us with your name and order number.
  

WHAT ABOUT POSSIBLE CUSTOM FEES? 

• We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
  

WILL THIS ITEM GET TO ME BEFORE _________? 

• If you plan to give one of our items as a holiday gift, we do not recommend buying the items during the month when the holiday is happening. There is a risk of the item not arriving there on time. We are not held responsible for items that do not arrive before the holidays. 
  

HOW CAN I ADD A DISCOUNT ON MY ORDER?

• If you received a discount code from the SupplyEpic.com, you can enter this code on the checkout page.
  

CAN I CANCEL/CHANGE MY ADDRESS/ORDER?

• Please e-mail us as soon as possible if you wish to change or cancel your order (you'll be charged 15% for restock fee). Note that once the item has been fulfilled and marked as shipped, we are not able to make any changes or cancelations to your order.