WHERE IS THE STORE BASED?
- Our warehouse in China and our temporary address is in United States.
WHERE DO YOU SHIP FROM?
- We ship from China from different factories. So please expect your items to be shipped separately in your order.
WHAT COMPANY IS USED FOR SHIPPING ORDERS?
- Orders are shipped from China via ePacket, which is a collaboration between China Post & your local postal service, it takes 10-40 days (excluding weekends & holidays) (the proof https://global.cainiao.com/detail.htm?mailNoList=LW185575646CN), but the factors such as delayed logistics and customs clearings may have an impact on the delivery time.
DO YOU ACCEPT ORDERS PLACED OUTSIDE OF THE U.S.?
- Yes, we ship items internationally
I HAVE RECEIVED ONLY PART OF MY SHIPMENT, WHERE ARE THE OTHER ITEMS?
- We ship from different parts of China so some items might arrive earlier than others. If you'd like to know the status of your other items, please e-mail us with your name and order number.
WHAT ABOUT POSSIBLE CUSTOM FEES?
- We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
WILL THIS ITEM GET TO ME BEFORE _________?
- If you plan to give one of our items as a holiday gift, we do not recommend buying the items during the month when the holiday is happening. There is a risk of the item not arriving there on time. We are not held responsible for items that do not arrive before the holidays.
HOW CAN I ADD A DISCOUNT ON MY ORDER?
- If you received a discount code from the SupplyEpic.com, you can enter this code on the checkout page.
CAN I CANCEL/CHANGE MY ADDRESS/ORDER?
- Please e-mail us as soon as possible if you wish to change or cancel your order (you'll be charged 15% for restock fee). Note that once the item has been fulfilled and marked as shipped, we are not able to make any changes or cancelations to your order.